Customer requests certification through Sales, , or Technical Account Manager. Note that only licensees are eligible for the NDI Certified program.
2
Device meets requirements
Customer works with FAE to get equipment passed on their end, including meeting technical requirements for the type of certification requested
3
Device is sent for certification
The device is sent in for certification testing once it passes on the customer side. The FAE must ensure the following:
A new ticket dedicated to certification is issued in the ticketing system
The customer sends the unit to the NDI regional office, attn certification team/certification manager
The unit is sent in with an operating manual
The customer provides the necessary promo images and description
The customer provides the tracking number
The customer understands the unit will be held with NDI for at least a year
The certification team/certification manager is aware of the incoming unit
FAE specifies the type of certification it is coming in for
4
Device is received
The NDI certification team receives the equipment.
5
Ticket is closed
FAE ticket is closed, and a feedback survey is sent.
6
A new case is opened
A new case is opened and sent to the customer(s) specifically about certification. One new case will be opened per device.
7
Licensee is notified
The certification team emails the customer to let them know the equipment has been received. The expected turnaround time depends upon the unit received, but it is usually within 2-3 weeks of receiving the equipment.
8
Device enters the testing pipeline
The tester receives equipment and puts it on their bench in order of equipment received.
9
Licensee is notified
The tester informs the licensee that the equipment is on the bench.
10
Device is tested
The tester follows the testing process and checks for:
Interoperability
Functionality
Branding and Marketing requirements
Technical requirements (as applicable). When running a timed test, it should run for at least 3 minutes
11
Device passes testing
The licensee is emailed a branding package if the device passes all testing.
12
Tested device is stored
The unit is sent to long-term storage
13
Device gets updated certification
The unit gets recertified one year later with the most current update on its firmware.
⚠ If the unit is not approved
The certification team emails the customer and CC’s FAE about what failed.
The certification team works with the customer and FAE to get the unit passed.
