Why won’t NDI Tools install on my Windows PC?

As of the NDI 6.0 release this issue has been resolved

Sometimes when installing NDI Tools you will be presented with an error message about stopping a particular service or process. This is could be because one of the NDI Tools is running in the or a program that uses NDI, either as an input or output (such as OBS, Adobe, Teams, etc), is currently running in the background. Please shut down any program and ensure that they're shut down from the Notification area and the Task Manager, then run the installer again. Check for this potential error:

These are the most common apps that run NDI explicitly or as a background service and might need to be shut down before running NDI Tools.

• NDI Bridge

• NDI Scan Converter (Mac)

• NDI ScreenCapture and ScreenCaptureHX (Windows)

• NDI Studio Monitor (Windows)

• NDI Video Monitor (Mac)

• NDI Webcam

• NDI Tools Launcher

• NDI Router

• NDI Discovery Server

• Microsoft Teams

• Microsoft Skype

• Adobe Premier

• Adobe After Effects

• OBS

• vMix

• VLC Media Player

• ProPresenter

With some operating systems like Windows, not only does the application need to close, but you must also check that any background process it runs on is also shut down. For example, OBS might have the option to press the 'X' button that doesn't close the software, but minimizes it to the system tray