NDI HX License Upgrades

What is changing with NDI camera upgrades?

As of December 31, 2025, NDI will discontinue the availability of standalone camera upgrades. After this date NDI will no longer offer standalone camera upgrades. This change will enable us to continue to simplify licensing and increase interoperability across the NDI ecosystem.

By embedding NDI directly into more manufacturer products, users benefit from more consistent, reliable, and seamless connectivity, all without the need for separate upgrades or downloads.

What is happening with NDI HX Upgrades?

Can I still purchase an NDI camera upgrade?

What happens if I already purchased an NDI camera upgrade?

What if a factory reset removes my NDI license?

I purchased an NDI upgrade before December 31, 2025, but never redeemed it. Can I still activate it?

What if I lost my upgrade code?

Can NDI help if my camera was replaced under warranty or RMA?

What documentation may be required for license assistance?

What if my upgrade could not be activated due to a technical issue?

Are NDI licenses transferable between devices?

Which camera brands and models are affected by this change?

What if my camera already includes native NDI support?

When will NDI not be able to assist with license recovery or activation?

Will my existing HX-upgraded camera be affected?

I bought a license and a camera but didn't redeem until after. Can I still get an HX license?

If my HX upgrade fails can I transfer the license?

Can I sell my upgraded HX camera and keep the license?

Will my NDI version work with my current HX license?

I factory reset my camera and forgot the license. Can you help me get it back?