> For the complete documentation index, see [llms.txt](https://docs.ndi.video/all/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades.md).

# NDI HX License Upgrades

## **What is changing with NDI camera upgrades?**

{% hint style="danger" %}
As of **December 31, 2025**, NDI has discontinued the availability of standalone NDI enabled product upgrades. NDI will no longer offers standalone camera upgrades. This change will enables us to continue to simplify licensing and increase interoperability across the NDI ecosystem.

By embedding NDI directly into more manufacturer products, users benefit from more consistent, reliable, and seamless connectivity, all without the need for separate upgrades or downloads
{% endhint %}

<figure><img src="https://3444609009-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDO9LSaUxLOBIgPjyrjR1%2Fuploads%2FufW1frMQGRG4HTtazRkd%2Fimage.png?alt=media&amp;token=9ba95a03-68bf-4664-aa3b-210d860f709d" alt=""><figcaption></figcaption></figure>

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-is-happening-with-ndi-hx-upgrades.md">What is happening with NDI HX Upgrades?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/can-i-still-purchase-an-ndi-enabled-product-upgrade.md">Can I still purchase an NDI camera upgrade?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-happens-if-i-already-purchased-an-upgrade.md">What happens if I already purchased an NDI camera upgrade?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-if-a-factory-reset-removes-my-ndi-license.md">What if a factory reset removes my NDI license?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/i-purchased-an-ndi-upgrade-before-december-31-2025-but-never-redeemed-it.-can-i-still-activate-it.md">I purchased an NDI upgrade before December 31</a><a href="/all/faq/ndi-hx-license-upgrades/i-purchased-an-ndi-upgrade-before-december-31-2025-but-never-redeemed-it.-can-i-still-activate-it.md">, 2025, but never redeemed it. Can I still activate it?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-if-i-lost-my-upgrade-code.md">What if I lost my upgrade code?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/can-ndi-help-if-my-device-was-replaced-under-warranty-or-rma.md">Can NDI help if my camera was replaced under warranty or RMA?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-documentation-may-be-required-for-license-assistance.md">What documentation may be required for license assistance?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-if-my-upgrade-could-not-be-activated-due-to-a-technical-issue.md">What if my upgrade could not be activated due to a technical issue?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/are-ndi-licenses-transferable-between-devices.md">Are NDI licenses transferable between devices?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/which-device-brands-and-models-are-affected-by-this-change.md">Which camera brands and models are affected by this change?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/what-if-my-device-already-includes-native-ndi-support.md">What if my camera already includes native NDI support?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/when-will-ndi-not-be-able-to-assist-with-license-recovery-or-activation.md">When will NDI not be able to assist with license recovery or activation?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/will-my-existing-hx-upgraded-camera-be-affected.md">Will my existing HX-upgraded camera be affected?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/i-bought-a-license-and-a-product-but-didnt-redeem-it-until-after.-can-i-still-get-an-hx-license.md">I bought a license and a camera but didn't redeem until after. Can I still get an HX license?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/if-my-hx-upgrade-fails-can-i-transfer-the-license.md">If my HX upgrade fails can I transfer the license?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/can-i-sell-my-upgraded-hx-camera-and-keep-the-license.md">Can I sell my upgraded HX camera and keep the license?</a></td><td></td><td></td></tr><tr><td><a href="/all/faq/ndi-hx-license-upgrades/will-my-ndi-version-work-with-my-current-hx-license.md">Will my NDI version work with my current HX license?</a></td><td></td><td></td></tr><tr><td><a href="broken://pages/XHlI5k3TUQFeLb1rwj63">I factory reset my camera and forgot the license. Can you help me get it back?</a></td><td></td><td></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.ndi.video/all/faq/ndi-hx-license-upgrades.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.