# The NDI HX Camera app won't launch on older phones and iOS The NDI HX Camera App requires iOS 17.0 and higher. If you've purchased the camera app and don't have a device capable of iOS 17.0, please request a [refund ](https://docs.ndi.video/faq/ndi-tools/how-do-i-get-a-refund-for-the-hx-app)from Apple. If you still have issues, please reach out to support at --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ndi.video/all/faq/common-issues/the-ndi-hx-camera-app-wont-launch-on-older-phones-and-ios.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.