# I haven't received the email with the download.

Sometimes, there may be a delay in receiving the email due to server availability. Please check your spam or junk folder to ensure it hasn't been filtered there. If you still haven't received the email after a while, feel free to [reach out to us](https://ndi.video/resources/support/) for assistance.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ndi.video/all/faq/sdk/i-havent-received-the-email-with-the-download..md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
