# FAQ

- [Troubleshooting Guide](https://docs.ndi.video/all/faq/troubleshooting-guide.md)
- [NDI Tools](https://docs.ndi.video/all/faq/ndi-tools.md): Troubleshooting with NDI Tools
- [Where is the NDI Analysis Tool?](https://docs.ndi.video/all/faq/ndi-tools/where-is-the-ndi-analysis-tool.md)
- [Why does my NDI connection stay active once the source is offline?](https://docs.ndi.video/all/faq/ndi-tools/why-does-my-ndi-connection-stay-active-once-the-source-is-offline.md)
- [Why are my changes to the NDI JSON configuration file not being saved?](https://docs.ndi.video/all/faq/ndi-tools/why-are-my-changes-to-the-ndi-json-configuration-file-not-being-saved.md)
- [Why is the license for my Panasonic camera not active?](https://docs.ndi.video/all/faq/ndi-tools/why-is-the-license-for-my-panasonic-camera-not-active.md)
- [How does registration for NDI Tools work?](https://docs.ndi.video/all/faq/ndi-tools/how-does-registration-for-ndi-tools-work.md)
- [The time code on my file is incorrect, how do I change it?](https://docs.ndi.video/all/faq/ndi-tools/the-time-code-on-my-file-is-incorrect-how-do-i-change-it.md)
- [How can I make NDI Tools launch automatically?](https://docs.ndi.video/all/faq/ndi-tools/how-can-i-make-ndi-tools-launch-automatically.md)
- [What is the NDI ECCN?](https://docs.ndi.video/all/faq/ndi-tools/what-is-the-ndi-eccn.md)
- [How Do I Uninstall NDI Software?](https://docs.ndi.video/all/faq/ndi-tools/how-do-i-uninstall-ndi-software.md)
- [Does Discovery Server support Command Line on MacOS?](https://docs.ndi.video/all/faq/ndi-tools/does-discovery-server-support-command-line-on-macos.md)
- [How do I use NDI output with Microsoft Teams](https://docs.ndi.video/all/faq/ndi-tools/how-do-i-use-ndi-output-with-microsoft-teams.md)
- [Where is Screen Capture (HX) for Mac?](https://docs.ndi.video/all/faq/ndi-tools/where-is-screen-capture-hx-for-mac.md)
- [NDI Certified](https://docs.ndi.video/all/faq/ndi-certified.md)
- [What is the NDI Certification Program?](https://docs.ndi.video/all/faq/ndi-certified/what-is-the-ndi-certification-program.md)
- [Why did you start this certification program?​](https://docs.ndi.video/all/faq/ndi-certified/why-did-you-start-this-certification-program.md)
- [What happens to my device after it's certified?](https://docs.ndi.video/all/faq/ndi-certified/what-happens-to-my-device-after-its-certified.md)
- [Is certification mandatory to be a partner of NDI?​](https://docs.ndi.video/all/faq/ndi-certified/is-certification-mandatory-to-be-a-partner-of-ndi.md)
- [I am an OEM manufacturer, can my products be certified?​](https://docs.ndi.video/all/faq/ndi-certified/i-am-an-oem-manufacturer-can-my-products-be-certified.md)
- [How long does the certification process take?](https://docs.ndi.video/all/faq/ndi-certified/how-long-does-the-certification-process-take.md)
- [How do I become certified?​](https://docs.ndi.video/all/faq/ndi-certified/how-do-i-become-certified.md)
- [What happens if my product doesn’t meet the requirements for Certification?​](https://docs.ndi.video/all/faq/ndi-certified/what-happens-if-my-product-doesnt-meet-the-requirements-for-certification.md)
- [Are there any fees to become NDI Certified?](https://docs.ndi.video/all/faq/ndi-certified/are-there-any-fees-to-become-ndi-certified.md)
- [Common Issues](https://docs.ndi.video/all/faq/common-issues.md)
- [NDI input doesn't show data or display the stream](https://docs.ndi.video/all/faq/common-issues/ndi-input-doesnt-show-data-or-display-the-stream.md)
- [I'm having issues installing version (X) of Unreal Engine](https://docs.ndi.video/all/faq/common-issues/im-having-issues-installing-version-x-of-unreal-engine.md)
- [I'm having trouble getting multicast set up.](https://docs.ndi.video/all/faq/common-issues/im-having-trouble-getting-multicast-set-up..md)
- [How do I enable or upgrade NDI-HX on my camera or device?](https://docs.ndi.video/all/faq/common-issues/how-do-i-enable-or-upgrade-ndi-hx-on-my-camera-or-device.md)
- [Why can't I find my Android 14-based NDI devices on my network?](https://docs.ndi.video/all/faq/common-issues/why-cant-i-find-my-android-14-based-ndi-devices-on-my-network.md)
- [Traffic Drops After Windows Update](https://docs.ndi.video/all/faq/common-issues/traffic-drops-after-windows-update.md)
- [Why won’t NDI Tools install on my Windows PC?](https://docs.ndi.video/all/faq/common-issues/why-wont-ndi-tools-install-on-my-windows-pc.md)
- [How do I enable NDI in “New” Microsoft Teams (Windows only)?](https://docs.ndi.video/all/faq/common-issues/how-do-i-enable-ndi-in-new-microsoft-teams-windows-only.md)
- [Why can’t HX Capture display the full resolution of my iPad or iPhone?](https://docs.ndi.video/all/faq/common-issues/why-cant-hx-capture-display-the-full-resolution-of-my-ipad-or-iphone.md)
- [The NDI HX Camera app won't launch on older phones and iOS](https://docs.ndi.video/all/faq/common-issues/the-ndi-hx-camera-app-wont-launch-on-older-phones-and-ios.md)
- [Why won't MacOS Sonoma (14.1) recognize NDI Tools as a virtual camera?](https://docs.ndi.video/all/faq/common-issues/why-wont-macos-sonoma-14.1-recognize-ndi-tools-as-a-virtual-camera.md)
- [I'm having issues with Virtual Input for macOS](https://docs.ndi.video/all/faq/common-issues/im-having-issues-with-virtual-input-for-macos.md)
- [I'm having issues with Final Cut Pro](https://docs.ndi.video/all/faq/common-issues/im-having-issues-with-final-cut-pro.md)
- [NDI Camera App Issue](https://docs.ndi.video/all/faq/common-issues/ndi-camera-app-issue.md)
- [SDK](https://docs.ndi.video/all/faq/sdk.md)
- [Where can I find the source code for the FPGA board?](https://docs.ndi.video/all/faq/sdk/where-can-i-find-the-source-code-for-the-fpga-board.md)
- [What system resources are required to support a design including the NDI FPGA Codecs?](https://docs.ndi.video/all/faq/sdk/what-system-resources-are-required-to-support-a-design-including-the-ndi-fpga-codecs.md)
- [Why can’t my h264/265 video be received by an NDI receiver when using the embedded SDK?](https://docs.ndi.video/all/faq/sdk/why-cant-my-h264-265-video-be-received-by-an-ndi-receiver-when-using-the-embedded-sdk.md)
- [I haven't received the email with the download.](https://docs.ndi.video/all/faq/sdk/i-havent-received-the-email-with-the-download..md)
- [Can I use the Unreal SDK on Mac?](https://docs.ndi.video/all/faq/sdk/can-i-use-the-unreal-sdk-on-mac.md)
- [What are the Differences Between the NDI SDK and the NDI Advanced SDK](https://docs.ndi.video/all/faq/sdk/what-are-the-differences-between-the-ndi-sdk-and-the-ndi-advanced-sdk.md)
- [Using FFmpeg with NDI](https://docs.ndi.video/all/faq/sdk/using-ffmpeg-with-ndi.md)
- [Does NDI prevent multicast address and port conflicts when using a shared multicast IP pool?](https://docs.ndi.video/all/faq/sdk/does-ndi-prevent-multicast-address-and-port-conflicts-when-using-a-shared-multicast-ip-pool.md)
- [NDI 6](https://docs.ndi.video/all/faq/ndi-6.md)
- [Do I need to upgrade to NDI 6 if I'm not using the new features?](https://docs.ndi.video/all/faq/ndi-6/do-i-need-to-upgrade-to-ndi-6-if-im-not-using-the-new-features.md)
- [Is there a fee to upgrade to NDI 6](https://docs.ndi.video/all/faq/ndi-6/is-there-a-fee-to-upgrade-to-ndi-6.md)
- [Why doesn't my existing Vendor ID work with NDI 6?](https://docs.ndi.video/all/faq/ndi-6/why-doesnt-my-existing-vendor-id-work-with-ndi-6.md)
- [How can I get a previous version of NDI Tools or the SDK?](https://docs.ndi.video/all/faq/ndi-6/how-can-i-get-a-previous-version-of-ndi-tools-or-the-sdk.md)
- [NDI HX License Upgrades](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades.md)
- [What is happening with NDI HX Upgrades?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-is-happening-with-ndi-hx-upgrades.md)
- [Can I still purchase an NDI camera upgrade?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/can-i-still-purchase-an-ndi-camera-upgrade.md)
- [What happens if I already purchased an NDI camera upgrade?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-happens-if-i-already-purchased-an-ndi-camera-upgrade.md)
- [What if a factory reset removes my NDI license?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-if-a-factory-reset-removes-my-ndi-license.md)
- [I purchased an NDI upgrade before December 31, 2025, but never redeemed it. Can I still activate it?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/i-purchased-an-ndi-upgrade-before-december-31-2025-but-never-redeemed-it.-can-i-still-activate-it.md)
- [What if I lost my upgrade code?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-if-i-lost-my-upgrade-code.md)
- [Can NDI help if my camera was replaced under warranty or RMA?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/can-ndi-help-if-my-camera-was-replaced-under-warranty-or-rma.md)
- [What documentation may be required for license assistance?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-documentation-may-be-required-for-license-assistance.md)
- [What if my upgrade could not be activated due to a technical issue?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-if-my-upgrade-could-not-be-activated-due-to-a-technical-issue.md)
- [Are NDI licenses transferable between devices?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/are-ndi-licenses-transferable-between-devices.md)
- [Which camera brands and models are affected by this change?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/which-camera-brands-and-models-are-affected-by-this-change.md)
- [What if my camera already includes native NDI support?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-if-my-camera-already-includes-native-ndi-support.md)
- [When will NDI not be able to assist with license recovery or activation?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/when-will-ndi-not-be-able-to-assist-with-license-recovery-or-activation.md)
- [I bought a license and a camera but didn't redeem it until after. Can I still get an HX license?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/i-bought-a-license-and-a-camera-but-didnt-redeem-it-until-after.-can-i-still-get-an-hx-license.md)
- [Will my existing HX-upgraded camera be affected?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/will-my-existing-hx-upgraded-camera-be-affected.md)
- [If my HX upgrade fails can I transfer the license?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/if-my-hx-upgrade-fails-can-i-transfer-the-license.md)
- [Can I sell my upgraded HX camera and keep the license?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/can-i-sell-my-upgraded-hx-camera-and-keep-the-license.md)
- [Will my NDI version work with my current HX license?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/will-my-ndi-version-work-with-my-current-hx-license.md)
- [How can I transfer my license?](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/how-can-i-transfer-my-license.md)
- [Release Notes Archive](https://docs.ndi.video/all/faq/release-notes-archive.md)


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