Detailed process

Customer requests certification

Customer requests certification through Sales, FAE, or Technical Account Manager. Note that only NDI Advanced licensees are eligible for the NDI Certified program.

Device meets requirements

Customer works with FAE to get equipment passed on their end, including meeting technical requirements for the type of certification requested

Device is sent for certification

The device is sent in for certification testing once it passes on the customer side. The FAE must ensure the following:

• A new ticket dedicated to certification is issued in the ticketing system

Device is received

The NDI certification team receives the equipment.

Ticket is closed

FAE ticket is closed, and a feedback survey is sent.

A new case is opened

A new case is opened and sent to the customer(s) specifically about certification. One new case will be opened per device.

Licensee is notified

The certification team emails the customer to let them know the equipment has been received. The expected turnaround time depends upon the unit received, but it is usually within 2-3 weeks of receiving the equipment.

Device enters the testing pipeline

The tester receives equipment and puts it on their bench in order of equipment received.

Licensee is notified

The tester informs the licensee that the equipment is on the bench.

Device is tested

The tester follows the testing process and checks for:

• Interoperability

Device passes testing

The licensee is emailed a branding package if the device passes all testing.

Tested device is stored

The unit is sent to long-term storage

Device gets updated certification

The unit gets recertified one year later with the most current update on its firmware.