Screen Capture Troubleshooting

Screen Capture is running, but I do not see the source

• Confirm that the Screen Capture icon is visible in the Windows system tray.

• Then open Studio Monitor and check whether the source appears there.

• If the source does not appear in Studio Monitor, check the network connection, firewall or security software, NDI group settings, Access Manager configuration, or discovery settings before troubleshooting the receiving application.

The wrong screen or area is being captured

• Open Capture Settings and check whether Screen Capture is set to capture the full screen or a selected region of interest.

• Also check whether the mouse pointer is set to appear or stay hidden, depending on what you want the receiving application to see.

Video works, but audio is missing

• Open the Screen Capture settings and check the selected Audio Source.

• Then open the source in Studio Monitor and confirm whether audio is present there. If audio is present in Studio Monitor but not in the receiving application, check the receiving application’s audio input, monitoring, mute, or routing settings.

When do I use Screen Capture HX

• Use Screen Capture HX if your workflow needs GPU acceleration, H.264 or HEVC compression, or more control over bandwidth, resolution, and framerate.I need lower bandwidth or GPU-accelerated capture