# When will NDI not be able to assist with license recovery or activation? NDI may be unable to assist if the following are applicable: * No valid proof of purchase or license record can be verified * The upgrade was obtained through unauthorized channels * The request falls outside supported licensing or upgrade policies --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/when-will-ndi-not-be-able-to-assist-with-license-recovery-or-activation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.