> For the complete documentation index, see [llms.txt](https://docs.ndi.video/all/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/what-if-a-factory-reset-removes-my-ndi-license.md).

# What if a factory reset removes my NDI license?

If a factory reset is performed and the NDI license must be reinstalled, the end user or manufacturer should contact NDI Support. NDI Support will verify the existence of the upgrade license by cross-referencing the sales order or upgrade code against NDI’s records and assist with reinstallation.


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