> For the complete documentation index, see [llms.txt](https://docs.ndi.video/all/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ndi.video/all/faq/ndi-hx-license-upgrades/i-purchased-an-ndi-upgrade-before-december-31-2025-but-never-redeemed-it.-can-i-still-activate-it.md).

# I purchased an NDI upgrade before December 31, 2025, but never redeemed it. Can I still activate it?

Yes. If an upgrade was purchased before **December 31, 2025** but not redeemed, NDI Support will request the upgrade code and proof of purchase and assist with activation, provided the license can be verified.


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